Refund policy

Drink500 Refund Policy
Last updated: August 11, 2026

We want you to be happy with your purchase. If Drink500 isn't right for you, we accept returns under the terms below.

30-Day Return Window

You may return eligible items within 30 calendar days of delivery. Returns requested after 30 days cannot be accepted.

Eligibility

• Items must be unopened and unused, in their original sealed packaging.
• Because our products are consumable dietary supplements, opened pouches cannot be returned for health and safety reasons — unless the product arrived damaged or defective.
• Proof of purchase (order number) is required.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at help@drink500.com with your order number and a photo. We will send a free replacement or issue a full refund — no return shipment needed in most cases.

How to Start a Return

1. Email help@drink500.com with your order number and reason for return.
2. We will reply within 1 business day with the return address and instructions.
3. Ship the item back. Return shipping is paid by the customer (except for damaged/defective/wrong items).

Please do not send returns without contacting us first — unauthorized returns may not be refunded.

Refund Processing

• Once we receive and inspect your return, we will notify you by email.
• Approved refunds are issued to your original payment method within 5–10 business days.
• Original shipping was free, so the full product price is refunded.
• If a refund seems delayed, check with your bank or card issuer first, then contact us.

Exchanges

The fastest way to exchange is to return the eligible item and place a new order once your refund is confirmed.

Cancellations

Orders can be cancelled for a full refund before they ship (within our 1–2 business day processing window). Email us as soon as possible with your order number. Once shipped, the order follows the standard return process.

Contact

MediaGoats INC d/b/a Drink500
16192 Coastal Hwy, Lewes, DE 19958, USA
help@drink500.com · +1 (210) 298-3218
Support hours: Monday–Friday, 9 AM–5 PM EST